CRE (Client Relationship Executive)

Job Description :
The Client Relationship Executive is responsible for managing and nurturing relationships with our clients to ensure satisfaction, retention, and growth. This role requires excellent communication skills, a customer-centric approach, and the ability to understand and meet client needs effectively.
Key Responsibilities :

• Client Satisfaction and Relationship Management
• Build and maintain strong client relationships.
• Serve as the primary contact for client inquiries and concerns.
• Understand client needs and collaborate internally for effective solutions.
• Ensure that company processes are adhered to in your projects and that they are delivered on time.

Account Management :

• Oversee a portfolio of client accounts to ensure satisfaction.
• Monitor accounts to meet company standards and objectives.
• Hold regular meetings to discuss progress, gather feedback, and identify improvements.

Account Nurturing :

• Align business approaches with client objectives.
• Identify and pursue new business opportunities with existing clients.
• Collaborate with sales and marketing to cross-sell and up-sell services.
• Leverage client networks for reference and referrals.

Client Support :

• Coordinate with the Development Team for technical and product support.
• IAssist clients in using company products and services effectively.

Reporting and Documentation :

• Maintain accurate records of client interactions and transactions.
• Prepare regular account status and client feedback reports.
• Provide insights and recommendations based on client data and trends.

Experience :

• Approximately 2 years in a Client Relationship Executive, Account Manager, or similar role in IT.
• Proven ability to manage multiple client accounts and projects.
• Experience in client relationship management or business development.

Skills :

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to work independently and in a team.
• Strong organizational skills.

Personal Attributes :

• High professionalism and integrity.
• Customer-centric mindset with a passion for exceptional service.
• Adaptable and eager to learn